Pendo Guides

As part of the UX Research team with our organization, we were responsible for managing all Pendo operations. We leverage Pendo to:

• Design and launch in-app guides for users

• Collect user feedback through targeted surveys

• Announce new feature releases

• Deliver notices to specific user groups or subdomains

• Create user segments for personalized experiences

• Monitor usage metrics and engagement levels

• Analyze user journeys and behavioral paths

• Collect and monitor NPS data

Below are examples of in-app guides I designed and implemented using Pendo: